The woman spoke incoherently, but the female player understood—basically, after she was taken, she was luckily rescued by a passing player.
Members of the Special Defense Department all have internal communications. If it had been one of theirs, they would have sent out an alert immediately; since there wasn't one, it shouldn't be an insider.
"You're lucky. How's your child?" The female player stepped forward to check.
"I don't know what happened, it felt like a gust of wind blew by, and suddenly my kid got much better..." Even in her panic and terror, the woman couldn't forget her child.
The female player checked and found the child's breathing was normal, and the fever had subsided, so she said, "I'll tell my colleague and send you to the hospital first."
"Thank you, thank you..." The woman tried to kneel and bow to her.
