Wolf's task was easily seen as the most difficult out of all of them, and he knew that himself. That was exactly why he had decided to take it upon his shoulders. Someone had to handle it, and if anyone was going to do it properly, it had to be him.
From reading the reports and speaking directly with the guards, it was clear that employees had been doing a number of strange things, things that were directly affecting the shops in ways that weren't immediately obvious at first glance.
Some employees had been arguing openly with customers, offering poor service without any care or professionalism. That alone was unacceptable, especially in a high-end store like this, where reputation and experience mattered just as much as the products being sold.
