But when I start making calls to verify the issues, I hit a wall of confusion.
"Ma'am, I don't understand," says the rep from Midwest Commercial HVAC on Wednesday afternoon.
"We delivered those units on time and to
spec. Your team signed off on the installation three weeks ago."
"Right, but the failed inspection report says—"
"Failed? What failed inspection report? We haven't received any failure notices."
I frown at my screen. "The one from February twentieth."
He pauses and shuffles some papers around. "Ma'am, our records show the
system passed inspection on February eighteenth.
If there's been a subsequent inspection issue, we weren't notified."
I thank him and hang up, then immediately call the fire suppression contractor.
Same story.
Then the plumbing subcontractor.
Same story again.
By Thursday afternoon,
